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Metric Category: Customer Metrics
Churn Rate Metric Definition
Churn Rate is a key performance indicator (KPI) that measures the percentage of customers who stop doing business with a company over a specific period. This metric helps…
4 min read
Customer Retention Rate Metric Definition
Customer Retention Rate is a key performance indicator (KPI) that measures the percentage of customers who continue to do business with a company over a specific period. This…
4 min read
Customer Satisfaction (CSAT) Score Metric Definition
Customer Satisfaction (CSAT) Score is a key performance indicator (KPI) that measures how satisfied customers are with a company’s products, services, or overall experience. This metric helps businesses…
4 min read
Net Promoter Score (NPS) Metric Definition
Net Promoter Score (NPS) is a key performance indicator (KPI) that measures customer loyalty and satisfaction by asking customers how likely they are to recommend a company’s product…
4 min read
Average Time to Respond (Customer Support) Metric Definition
Average Time to Respond is a key performance indicator (KPI) that measures the average amount of time it takes for customer support representatives to respond to customer inquiries.…
4 min read
Customer Lifetime Value (CLV) Metric Definition
Customer Lifetime Value (CLV) is a key performance indicator (KPI) that measures the total revenue a business can expect to earn from a customer over the course of…
4 min read
