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Metric Category: Performance and Operational Metrics
Employee Turnover Rate
Employee Turnover Rate (ETR) reflects how frequently employees leave an organization—and how rapidly new hires are needed to fill those vacant spots. Think of it as a revolving…
4 min read
Employee Productivity Rate
Employee Productivity Rate (EPR) is a workplace performance metric that captures how efficiently employees complete tasks relative to the resources (like time, tools, or budgets) provided. Think of…
4 min read
Training Completion Rate
Training Completion Rate (TCR) is a core learning and development metric that tracks the percentage of employees who finish a particular training program out of all those who…
4 min read
Employee Net Promoter Score (eNPS)
Employee Net Promoter Score (eNPS) measures how likely your employees are to recommend their workplace to friends, family, or professional acquaintances—essentially capturing the enthusiasm and loyalty that exist…
4 min read
Customer Resolution Rate
Customer Resolution Rate is a key customer service metric that measures the percentage of customer inquiries, issues, or complaints that are successfully resolved by a company within a…
4 min read
Customer Complaint Rate
Customer Complaint Rate is a key customer experience metric that measures the percentage of customers who express dissatisfaction through formal complaints relative to the total number of customers…
4 min read
Backorder Rate
Backorder Rate is a key inventory and supply chain metric that measures the percentage of customer orders that cannot be immediately fulfilled from available stock and must be…
4 min read
Inventory Accuracy Rate
Inventory Accuracy Rate is a key supply chain and operational metric that measures how closely actual inventory levels match the recorded inventory in a company’s system. It reflects…
4 min read
Time to First Byte (TTFB) Metric Definition
Time to First Byte (TTFB) is a key performance indicator (KPI) that measures the amount of time it takes for a web server to send the first byte…
4 min read
Time to Interactive (TTI) Metric Definition
Time to Interactive (TTI) is a key performance indicator (KPI) that measures the amount of time it takes for a webpage to become fully interactive and responsive to…
4 min read